- Review the "FAQ"
option at the bottom of this page to ensure
you meet the system requirements.
- Call COADE at (U.S.A.) 281-890-4566 so that COADE support personnel can assist you. This
procedure will not work without the telephone
assistance of COADE support personnel.
- Don't click the button below until instructed
to do so by COADE support personnel.
Interactive
Help - Frequently Asked Questions
How does the service work?
Can COADE support personnel look
through files on my computer without my knowledge?
Is it true that COADE support personnel
can see everything on my screen?
I have heard that it is dangerous
to download from the Internet. Is the Desktop
Streaming plug-in virus free?
What are the requirements for this
technology to work?
How does the service work?
Once you connect to the service, you'll be prompted
to download a small application which will allow
COADE support personnel to help you with your
problem or question, using chat or one of the
Desktop Streaming tools. These tools allow COADE
support personnel to share your mouse and keyboard.
At any time during a session with COADE support
personnel, you can retake control of your computer
just by moving your mouse, or pausing the session.
In other words, you can have COADE support personnel
solve a problem for you while you watch, or you
can have COADE support personnel tell you what
to do step-by-step. You will be in control at
all times.
Can COADE support personnel
look through files on your computer without your
knowledge?
Absolutely not. The screen-sharing feature is
optional. COADE support personnel see only what
you see and whatever you decide to show us on
your screen. If COADE support personnel think
it might be helpful to share your screen or open
a file on your computer, they will suggest this
and then ask for your permission before doing
so. The only way for COADE support personnel to
work with your computer is through your explicit
request.
Is it true that COADE support
personnel can see everything on my screen?
Yes. However, before COADE support personnel view
your screen, they will first ask your permission
and request that you close all documents containing
private information. Let's say you're having trouble
with an AutoCAD drawing or CAESAR II input file,
rather than trying to explain the problem, COADE
support personnel can tell you what to do (by
typing instructions for you in the chat window),
or they can do it for you (by using your mouse
and keyboard remotely) while you watch and learn.
It's like having your own personal expert sitting
next to you.
I have heard that it is dangerous
to download from the Internet. Is the Desktop
Streaming plug-in virus free?
Yes, the Desktop Streaming plug-in is safe. COADE
is concerned as you are about this issue, so we
perform regular virus checks and updates. This
helps us maintain the technology at the highest
standard to ensure superior quality service. The
warning message you may see on your screen is
a default message that is displayed by your browser
when you download any executable file. You can
feel confident using Desktop Streaming plug-in.
What are the requirements
for this technology to work?
For a COADE support personnel to view a your desktop,
your computer and network should meet these requirements:
- Internet Explorer, Netscape Navigator 4.0 or
later or Mozilla Firefox 1.0 or later
- Required: 28.8Kbps or greater connection, 56K
recommended
- Required: Ability to make direct outgoing TCP
connections or availability of an HTTP proxy or
a SOCKS server
- Recommended: Pentium-class PC running Windows
95, 98, 2000, Me, NT 4.0, XP, or Vista
More information on Desktop Streaming:
http://www.gotoassist.com/
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